My company has been preparing for the ISO 9001 audit. The audit actually took place on the 12th March 2019. The auditor passed my company with flying colours, I am now awaiting the official accreditation.
I wish to draw your attention to Karen Francis who assisted and directed me to this point. I met Karen for the first time on the morning of my first pre-audit. Karen is professional to the highest degree; her knowledge and drive is second to none. More importantly her drive to pursue a successful outcome for her client is evident throughout. Her availability, even out of hours is refreshing in this time of lack of aftersales.
Karen spoke to me the day before my planned audit and expressed that she would be with another client on the 12th, but should I need her I was to leave a voicemail and she would come back to me when she could. I would like to pass on my sincere thanks to Karen for her help, guidance and support throughout this process. It is a refreshing change to find someone within the business world who offers an exceptional service for their client. Karen personifies this.